Booking Terms & Conditions

011. Our Services

MOTIZIL provides destination management and travel-related services in Mauritius, including but not limited to:

MOTIZIL may work with independent hotels, transport operators, boat operators, guides, activity providers, restaurants and other third-party suppliers to deliver these services.

022. Enquiries & Quotations

• ▸All enquiries are subject to availability.
• ▸A quotation provided by MOTIZIL is not a confirmed booking unless expressly stated otherwise in writing.
• ▸Prices quoted are based on the services, dates, number of persons and requirements provided at the time of enquiry. Changes to these details may result in a revised quotation.
• ▸Unless specifically stated in the quotation, additional services, entrance fees, meals, beverages, personal expenses and other costs are not included.
• ▸Quoted prices may be subject to change before confirmation where supplier rates, availability, taxes, government charges, exchange rates or other external costs change.

033. Booking Confirmation

A booking is considered confirmed only after:

A quotation, provisional itinerary or discussion via WhatsApp, email or telephone does not by itself constitute a confirmed booking.

044. Payment

• ▸Payment terms will be communicated in the quotation or booking confirmation.
• ▸The required deposit or payment must be received within the specified period to secure the booking.
• ▸Failure to make payment by the stated deadline may result in the booking being cancelled or the requested services being released without further notice.
• ▸Full payment may be required before certain activities, transfers or services commence.

055. Changes to a Confirmed Booking

Any request to change a confirmed booking must be made in writing. Changes may include travel dates, guest counts, accommodation, excursions, or transportation requirements.

MOTIZIL will make reasonable efforts to accommodate requested changes, subject to availability. Changes may result in additional charges, supplier amendment fees or cancellation charges.

066. Cancellation

• ▸Cancellation terms depend on the service, supplier and timing of the cancellation.
• ▸Where specific cancellation conditions apply, these will be stated in the quotation or booking confirmation and will take precedence for that particular service.
• ▸Unless otherwise specified, payments made to MOTIZIL may be subject to non-refundable supplier costs, administration charges and cancellation fees.
• ▸Any refund due will be calculated after applicable supplier charges, cancellation fees and amounts already incurred by MOTIZIL have been deducted.

077. Late Arrivals & No-Shows

Clients are responsible for arriving at the designated meeting or pick-up point at the agreed time. For excursions, tours and boat trips, clients should arrive at least 15 minutes before departure.

088. Transfers & Pick-Ups

Pick-up times and locations will be agreed prior to service delivery. Clients must ensure their availability and luggage complies with agreed capacity limits.

099. Tours & Activities

Tours are subject to local operating conditions and safety regulations. Guided services are delivered by trained local staff or licensed partners.

1010. Activity Risks & Safety

Clients participate in activities at their own risk and must comply with instructions and safety requirements of the relevant operator, guide or activity provider.

Certain activities may have age, weight, medical, fitness or other participation requirements. MOTIZIL reserves the right to refuse participation where an operator considers it unsafe.

1111. Weather & Operational Conditions

Boat trips, water activities, mountain excursions and outdoor activities depend on weather and sea conditions and may be delayed, modified, rescheduled or cancelled for safety.

Where an activity is cancelled by the operator due to weather or safety, MOTIZIL will communicate available alternatives in accordance with supplier policies.

1212. Third-Party Suppliers

MOTIZIL acts as a DMC coordinating services through independent third-party suppliers (hotels, transport, boats, guides). While reasonable care is taken in selecting partners, suppliers remain independent businesses responsible for direct service delivery.

1313. Personal Belongings

Clients are responsible for their personal belongings, valuables, passports, money, electronic devices and property throughout their journey.

1414. Travel Documents

Clients are responsible for ensuring that they hold all required passports, visas, permits, travel documents, insurance and medical documentation required for travel to Mauritius.

1515. Health, Fitness & Special Requirements

Clients must inform MOTIZIL at the time of booking of any dietary requirements, mobility limitations, allergies, medical considerations or special needs.

1616. Dietary Requirements

Dietary requirements should be communicated at booking or at least 24 hours prior to service. Reasonable efforts will be made with local suppliers.

1717. Itineraries

MOTIZIL may adjust the order, timing or routing of an itinerary where reasonably necessary due to weather, traffic, operational requirements or safety.

1818. Force Majeure

MOTIZIL shall not be liable for failure or delay resulting from circumstances beyond reasonable control (severe weather, cyclones, natural disasters, government restrictions, epidemics, transport disruptions).

1919. Liability

MOTIZIL will exercise reasonable care in arranging services. To the extent permitted by law, MOTIZIL is not responsible for losses arising from independent supplier acts or insolvency.

2020. Client Conduct

Respectful behavior towards staff, guides, drivers, and other guests is expected. Services may be terminated without refund for abusive or unlawful behavior.

2121. Photography & Media

Promotional media may occasionally be taken. Clients may notify MOTIZIL if they do not wish to be included in promotional photography.

2222. Communication

MOTIZIL communicates via email, phone, WhatsApp or agreed channels. Clients are responsible for providing accurate contact details.

2323. Complaints

Issues should be reported to MOTIZIL promptly during your stay so we have an opportunity to assist and resolve the matter in real-time.

2424. Privacy & Personal Data

Personal data is handled in accordance with our Privacy Policy and the Data Protection Act 2017 of Mauritius.

2525. Website Information

Reasonable efforts are made to ensure website information is accurate. Prices and opening hours may change without prior notice.

2626. Intellectual Property

All website content, branding, logos, and materials are protected by applicable intellectual property laws.

2727. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Mauritius.

2828. Changes to These Terms

MOTIZIL reserves the right to update these Terms & Conditions. The version published at the time of booking applies.